By accessing or using Doctor Sun website, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.
Acknowledgement & Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel.
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder’s address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Doctor Sun, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.
You have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy, supplements, medicinal creams, gift voucher and tinctures. You can submit your cancellation notice by email to our Customer Services department at: email@example.com or in writing to:
DR SUN LIMITED
18 Stoke Road, Slough
Berkshire, SL2 5AG